Alexandros Paraskevas’ study was conducted on a hotel chain that has been operating for over 20 years (at the time of the research) and has 19 properties, 8 five-star city hotels, 11 four and five-star resorts all operating in one Mediterranean country; yet, suddenly faced an unexpected crisis! The hotel chain has a well-developed contingency […]

Old SARS crises taught people and business owners different lessons especially when it comes to preparedness, crisis communication, and how to respond to disease viral outbreaks. One of the main lessons learned, as mentioned by Day et al. (2004) is to always be honest and transparent when it comes to crisis communication; in particular, when

“A new infection can spread with lightning speed, thanks to international travel” said Cynthia Price, MD. Still, SARS taught the world a very important lesson: crisis preparedness! Yes! Crisis preparedness must be one of your top business priorities; that’s why, the authors of “It Will Happen Again: What SARS Taught Businesses About Crisis Management” provided

In this article, the authors modified Mitroff and Pearson’s (1993) work on crisis management planning and offered further suggestions according to the lessons learned from the SARS outbreak. They suggest that: Infectious diseases like SARS affect small firms qualitatively and quantitatively more than large multinationals.  Factors such as production and assembly, sourcing of supplies, source

The study conducted by Gaudreau Meyerson and Blanchard Dewettinck on employee empowerment, entitled “Effect of Empowerment on Employees Performance”, revealed that the implementation of employee empowerment dimensions in an organization leads to an improvement in workforce performance.  The authors state that “employee empowerment has widely been recognized as an essential contributor to organizational success”, but